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HOUSE RULES

We kindly ask you to read our house rules carefully and keep them in mind during your stay.

1.      This is a non-smoking property. Please do not smoke inside or in any of the covered patio areas.

 

2.     Parties anywhere on the property are NOT ALLOWED, and quiet time is from 10pm. Even though our neighbours are gracious, noise carries and we really want to maintain good relations with our neighbours and community. We may cancel your stay without notice and evict you from the premise if any event or party is organised without our consent. No refund will be processed.

 

3.     No glass or sharp objects in the pool area.

 

4.     Outdoor BBQ - please ensure that it is cleaned after use and gas turned off. Excess cleaning will be charged if BBQ is left dirty.

 

5.      Please do not remove screen door or patio door keys from their original place.

 

6.     Please remember to clean the lint filter before using the clothes dryer.

 

7.      When you are departing, please leave the property in a tidy state with dishes done or stacked in the dishwasher and BBQ cleaned. All or part of your security deposit may be used for any additional housekeeping, cleaning or repairs.

 

8.     There is an initial supply of consumables. Linens, bath and pool towels are not changed during your stay. A full laundry facility is available for your use.

 

9.     If guest loses the accommodation key or remote or if the guest is locked out of the accommodation, all associated call out charge and replacement cost will be passed to guests ($150)

 

10.   Please report all breakages and/or losses before you leave. 

 

11.    When checking out, kindly switch off the air conditioning and the lights in each room. Please lock all doors and make sure all the windows are closed.

 

12.    Keys:

                 i.      Place the spare key to the house and the gate remote in the top right-hand drawer of the TV unit.

                 ii.     Place the house key in the key safe. 

 

13.    Please ensure that you have read the ‘IMPORTANT INFORMATION PRE-CHECK OUT’ regarding damage (MIN. charge $330) and EXCESS cleaning (Min charge $275). Less than 2% of occasion are damaged.

It is remarkably simple to avoid this.

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Willow Garden is located in Kewarra Beach,

bordered by the Coral Sea to the east and Kuranda National Park to the west.

 

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70 Kewarra Street

Kewarra Beach, QLD 4879

Contact us

© 2024 by Willow Garden

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